Line and Voicemail: This node allows you to send the call to the line's voicemail. It will follow any of the find me follow me settings set to that line or any of the settings specific to the line you point it to.
Simple Dial: This simply dials the extension. None of the find me follow me settings will work on a Simple Dial node. It will simply ring the extension that you assign it, for the amount of time you specify. Simple dial is the only node that can have a ring group assigned to it.
External Number: This can be used to point to a cell phone or a number that is not on the account. If you check Confirm Call Pickup, when you pick up a call you will hear a message that allows you to press 1 to accept the call or 2 to reject it. If you reject it, the call will continue on the Dial Plan to whatever is after the External Number node.
- The Confirm Call Pickup option allows you to have a way to know if the call is from a personal contact on your cell phone or from a business contact. It also makes it so that voicemails are never left on your cell phone.
- The other option is Pass Through CID, this option allows you to pick what the phone that you are forwarding to will see as the caller ID. You can leave the box checked and it will just pass the caller ID of the person calling through, or you can uncheck the box and pick which of your internal numbers will be showed.
Voicemail: This node allows you to send the call straight to a voicemail without it ringing someone first. There are 3 different message options: Busy, Unavailable, and No Instructions.
- The Busy and Unavailable messages are recorded by logging onto the voicemail of the extension that you are pointing it to.
- The No Instructionsoption allows you to a use a sound clip as the voicemail greeting and then have it go to a voicemail box. This is extremely helpful in cases where the company has multiple departments that are all monitored by one person.
- For example, I could have a Sales Department that has its own message, a Support Department with a different message, and an Accounts Department that has it's own message as well. I could create 3 separate voicemail boxes and check all 3 or I can make one voicemail box and use sound clips as the different greetings. This will make is sound like 3 different mail boxes but all messages are delivered to one box.
Receive Fax: This node is for a Dial Plan that is dedicated only to Fax. So you would have the Dial Plan go from start to Receive Fax. You would need to have a Virtual Fax Machine already set up to assign to this node.
Schedule: This node allows you to split the call flow by hours of the day. Most of the time this is used for Open and Closed hours, but you can have schedules in front of schedules. This will allow you to split the day in to multiple times. This node is very manipulable, you can use it for many purposes. Schedule must be set up on the Schedules section of the PBX and then they can be put into the Dial Plan.
Play Sound Clip: This node allows you to insert a sound clip at any point in the Dial Plan. You can assign any clip that is in your Sound Clip section of the PBX. A lot of people use this node as information spots on the Dial Plan.
- For example, this can allow people to have an option to hear the address of your company, the directions, the hours, maybe a weekly deal that you allow people to hear, and it will also allow you to put a different voicemail message in before a Voicemail node.
Modified Caller ID: This node allows you to put a header on the Caller IDs when they ring a phone on your account.
- For example, you could put a modified Caller ID in with SALES and when someone presses the Sales' option or dials the Sales' line it will show the word SALES before the Caller ID of the caller. This is really useful for those who are logged into multiple queues or take calls for multiple departments.
- Another example would be if you have a Queue that waits for 3 minutes and then goes to an option for voicemail, but lets them go back to a queue. You can have a Modified Caller ID that says 2nd to let you know that this is the 2nd queue and that caller has been waiting awhile.
Password: This allows you to prevent the general public access to a portion of you dial plan or a number entirely. If you have a phone number that was meant for only members of your organizations or members of an association, then you can put the password option at the start of the call and only those who know it can get through, or you could put it after an Auto Attendant's options.
Require User Group: This allows you to deny access to certain parts of your dial plans except to people on your phone system that are part of a certain group, such as Administrators.
Wait: This node allows you to simply make the caller wait. You can have the caller wait for a certain amount of time in silence or you can have it ring while they are waiting. So it would simulate ringing a phone.
Jump To Dial Plan: This allows you to move the caller to a completely different Dial Plan. This can be used to separate Dial Plans that are really large into smaller, more manageable sections. You can also have a main dial plan for multiple phone numbers, but you could have all of the individual phone numbers go to their own dial plans that put a Modified Caller ID in and then use the Jump To Dial Plan to go to the main dial plan. That way you do not have create the same dial plan over and over just to put a Modified Caller ID in front of each number.
Hang Up: This node simply terminates the call.
Detect Fax: This node allows you to use the same number you are using for calls to receive faxes. This node must
be at the very beginning of the Dial Plan. It should not be put after any other node.
Stop Detect Fax: If you put the Detect Fax on the first part of the Dial Plan then you can put this after to turn the fax off.
Auto Attendant: This node is customizable. The options that you create are unlimited, you can add as many as you would like. The Auto Attendant is really powered by the sound clip that you assign to it. You must create the clip and announce any option that you would like to have on the Auto Attendant. In the options that you create you can use numbers, the pound key (#), and the asterisk key.(*).
- The Invalid option allows you to choose the destination of those callers that dial incorrectly for the options.
- The Timeout option allows you to decide where people go when they don't press an option.
Queue: This option allows you to assign a Queue to a part of a Dial Plan.
Conference Room: This allows you to assign a Conference Room to a Dial Plan.
Directory: This is how you use the Local Directories in a Dial Plan.
Check Voicemail: This node allows you to check your voicemail by calling into it and putting your extension and password in.
HTTP Notify: This allows you to use your own program to create call reports. To use this you will have to have already set up the program that is going to make the reports. All Jive will do is send the information as a http post to the website that the client provides.