While many phones have a messages button on them, some of them don’t or have difficult menu paths to access voicemail. These star codes allow you to quickly access voicemail from your phone either way. Not only that, they allow you to check ring group or shared voicemail boxes as well.
This page demonstrates how to access and manage voicemail from your Jive phone (internal/remote).
Before managing voicemail from your Jive phone, make sure Delete Message After Sending is unchecked in the notification voicemail settings. If checked, voicemails will be permanently deleted (we cannot retrieve them) from Jive’s system once they are emailed.
Access Voicemail
Note: A single voicemail box holds up to 99 messages. Once it is full, callers will be unable to leave new voicemail messages.
To check voicemail for the line(s) assigned to the phone:
Note: If there are multiple lines assigned to the device, select the desired line before completing these steps.
1. Dial *99 from your Jive phone or press the Messages key (depending on the phone model, this button may have an envelope icon on it).
2. Enter your password (default 0000).
To check other extension, ring group, or shared voicemail boxes:
1. Dial *98 from a Jive phone.
2. Enter the extension.
3. Enter the password (default 0000).
To check voicemail from a remote phone (such as a cell phone):
1. Call your office extension.
2. Press * when you hear the voicemail greeting begin.
3. Enter your password (default 0000).
Voicemail Menu Guide
Voicemail Menu Descriptions
Main Menu
| [ 1 ] New Messages | Listen to new messages. |
|---|---|
| [ 2 ] Change Folders | Listen to messages saved in the New, Old, Work, Family, or Friends folders. |
| [ 3 ] Advanced Options | Leave a voice message for another internal extension. |
| [ 0 ] Mailbox Options | Manage greetings and voicemail password. |
| [ * ] Help | Repeat main menu options. |
| [ # ] Exit | Exit voicemail system. |
Message Options
Main Menu > Message Options
| [ 3 ] Advanced Options | Leave a voice message reply (internal extensions only), hear message details, or leave a voice message for another internal extension. |
|---|---|
| [ 5 ] Repeat Message | Replay message. |
| [ 6 ] Next Message | Go to the next message. |
| [ 7 ] Delete Message | Remove message permanently. |
| [ 8 ] Forward Message | Forward message to another internal extension. |
| [ 9 ] Save Message | Save message to a different folder (New, Old, Work, Family, Friends). |
| [ * ] Help | Repeat message options. |
| [ # ] Exit | Exit voicemail system. |
Advanced Options
Main Menu > Message Options > Advanced Options
| [ 1 ] Send Reply | Leave a voice message for the internal extension that left the voicemail. |
|---|---|
| [ 3 ] Hear Message Details | Hear message timestamp and caller id information. |
| [ 5 ] Leave Message | Leave a voice message for another internal extension. |
| [ * ] Return to Message Options | Go back to message options. |
Undelete
Main Menu > Message Options > Undelete
| [ 7 ] Undelete Message | Confirm message deletion. |
|---|
Forward Options
Main Menu > Message Options > Forward Options
| [ 1 ] Prepend Message | Add a voice message to the beginning of the forwarded message. |
|---|---|
| [ 2 ] Forward w/out Prepending | Forward without adding a voice message. |
| [ * ] Return to Main Menu | Go back to the main menu. |
Save Options
Main Menu > Message Options > Save Options
| [ 0 ] Save to New Messages | Save message in the New folder. |
|---|---|
| [ 1 ] Save to Old Messages | Save message in the Old folder. |
| [ 2 ] Save to Work Messages | Save message in the Work folder. |
| [ 3 ] Save to Family Messages | Save message in the Family folder. |
| [ 4 ] Save to Friends Messages | Save message in the Friends folder. |
| [ * ] Cancel | Cancel save and go back to message options. |
Folder Selection
Main Menu > Folder Selection
| [ 0 ] New Messages | Listen to new messages. |
|---|---|
| [ 1 ] Old Messages | Listen to undeleted messages or those saved in the Old folder. |
| [ 2 ] Work Messages | Listen to undeleted messages or those saved in the Work folder. |
| [ 3 ] Family Messages | Listen to undeleted messages or those saved in the Family folder. |
| [ 4 ] Friends Messages | Listen to undeleted messages or those saved in the Friends folder. |
| [ # ] Cancel | Go back to the main menu. |
Advanced Options
Main Menu > Advanced Options
| [ 5 ] Leave Message | Leave a voice message for another internal extension. |
|---|---|
| [ * ] Return to Main Menu | Go back to the main menu. |
Press # After Recording (Message Review Enabled on Recipient’s Line)
Main Menu > Advanced Options > Press # After Recording
| [ 1 ] Accept Recording | Send the message to the designated internal extension. |
|---|---|
| [ 2 ] Listen to Recording | Listen to the recording. |
| [ 3 ] Re-record Message | Erase recording and re-record. |
| [ 4 ] Mark/Unmark as Urgent | Mark/Unmark message as urgent. |
| [ 0 ] Reach Operator | Speak with operator (must be enabled on the recipient’s line). |
Press # After Recording (Message Review Disabled on Recipient’s Line)
Main Menu > Advanced Options > Press # After Recording
| [ 2 ] Change Folders | Listen to messages saved in the New, Old, Work, Family, or Friends folders. |
|---|---|
| [ 3 ] Advanced Options | Leave voice message for another internal extension. |
| [ 0 ] Mailbox Options | Manage greetings and voicemail password. |
| [ * ] Help | Repeat options. |
| [ # ] Exit | Exit voicemail system. |
Mailbox Options
Main Menu > Mailbox Options
| [ 1 ] Record Unavailable Message | Record default mailbox greeting. |
|---|---|
| [ 2 ] Record Busy Message | Record secondary greeting (for use in a dial plan). |
| [ 3 ] Record Name | Record your name as a mailbox greeting. |
| [ 4 ] Record Temporary Message | Record temporary message (overrides all greetings until deleted). |
| [ 5 ] Change Password | Change mailbox password (default 0000). |
| [ # ] Return to Main Menu | Return to main menu. |
Press # After Recording
Main Menu > Mailbox Options > Press # After Recording
| [ 1 ] Accept Recording | Save recording. |
|---|---|
| [ 2 ] Listen to Recording | Listen to recording. |
| [ 3 ] Re-record Message | Erase recording and re-record. |
Manage Temporary Message
Main Menu > Mailbox Options > Manage Temporary Message
| [ 1 ] Record Temporary Message | Record temporary greeting. |
|---|---|
| [ 2 ] Delete Temporary Message | Remove temporary greeting permanently and restore previous greeting. |