GoToConnect Communications

GoToConnect Communications

Lines Overview
At its basic level, a line is an extension that rings someone’s phone. You can assign a line to multiple phones and a phone can have more than one line assi...
Fri, Mar 13, 2020 at 7:40 PM
Record my voicemail greeting?
By default, your voicemail will greet your callers with an automated message (e.g. “The person at extension # is unavailable.”). By recording voicemail gree...
Sat, Nov 9, 2019 at 8:09 AM
Schedules Overview
Schedules are used in dial plans (Schedule node) to route your callers differently depending on the day and time that they call (schedules follow the defaul...
Fri, Mar 13, 2020 at 7:41 PM
System Settings Overview
System settings define global preferences and defaults for your system. From here, you can apply specific settings to all your devices/extensions at once (t...
Fri, Mar 13, 2020 at 7:42 PM
What is an Auto Attendant (IVR)?
You can view an auto attendant as a virtual receptionist that directs callers to the correct people or departments. You have probably experienced it before...
Fri, Mar 13, 2020 at 7:43 PM
What is the “Music on Hold” feature?
Music on Hold is a VoIP feature that allows you to play music when your call is on hold or sitting in the call queue. This feature also allows you to play ...
Fri, Mar 13, 2020 at 7:43 PM
What is Voicemail-to-Email?
Whenever you get a voicemail recording, this will be converted digitally into a .WAV file and sent to your email address automatically. Getting voicemails ...
Fri, Mar 13, 2020 at 7:44 PM
Will my VoIP phones continue to work even if I move offices?
Yes, as long as you have fast and reliable internet at your new location, your VoIP phones will work. Since your new phone system operates in the cloud, it...
Fri, Mar 13, 2020 at 7:45 PM